Technical Writer

Platform Development - Edge Development - 310

1010data values: 

  • Integrity: Doing the right things for the right reasons
  • Agility: Adapting and thriving in a dynamic environment
  • Teamwork: Combining our strengths to do amazing things
  • Passion: Channeling enthusiasm to drive excellence
  • Creativity: Unleashing curiosity to defy the norm

About the role: 

As a Technical Writer, you will work with technical professionals to gather information and deliver complex technical concepts in a straightforward, understandable manner while contributing to the Documentation team and the company as a whole. 

You will be a vital source of information for 1010data developers and analysts as well as the entire 1010data customer base. You will need to document the workings of the 1010data platform and the tools to connect to it by developing user guides, reference manuals, and tutorials that provide information on the interface, functionality, and underlying mechanisms of the platform. Your documentation will help application developers create interactive dashboards and data scientists build analytical queries that harness the power of our platform.

What you will take on: 

  • Creating and maintaining user’s guides, technical manuals, tooltips, tutorials, and other forms of documentation
  • Delivering correct, concise, and complete content in a timely manner
  • Working with subject matter experts (SMEs) to understand new functionality and obtain technical reviews of new content
  • Collaborating with team members to find the best way to deliver the most useful information
  • Testing, assessing, and understanding new features, tools, and technologies 
  • Reporting bugs encountered while using 1010data applications and tools
  • Providing regular status updates
  • Managing your own time and projects efficiently and effectively
  • Contributing to the development of the 1010data Style Guide and maintaining consistent style across all documentation

What you already have: 

  • Ability to create content that is grammatically correct and structurally sound
  • Understanding of how to incorporate feedback into documentation updates
  • Familiarity with document design, information hierarchy, and information architecture
  • Ability to create finished deliverables from design documents and technical specifications
  • Knowledge of structured authoring standards, such as DITA
  • Familiarity with at least one authoring tool, such as RoboHelp or FrameMaker
  • Experience with at least one image manipulation tool, such as Photoshop or SnagIt
  • Bachelor’s degree in any of the following: 
    • English or Communications
    • Computer Science
    • Information Management
    • Quantitative disciplines, such as Physics, Engineering, Math, or Statistics
  • At least two years of full-time, corporate office employment, preferably as a technical writer 
  • Knowledge of the agile development process 
  • Understanding of markup languages
  • Flexibility to shift with business and product development priorities 
  • Ability to learn new software quickly
  • Strong organizational skills
  • Strong attention to detail
  • Preferred: an understanding of computer science concepts and a familiarity with at least one programming language (e.g., C/C++, Python, PHP, Java, Swift)

About 1010data: 

Recently named Best Alternative Data Provider by the HFM European Quant Awards, 1010data transforms Big Data into Smart Insights to activate the high-definition enterprise that can anticipate and respond to change. Our time series-driven collaborative analytics, consumer intelligence and alternative data solutions enable over 900 clients to achieve improved business performance, efficiency and growth quicker, with less risk. The world’s foremost companies, including Sam’s Club, Dollar General, Procter & Gamble, Coca Cola, GSK, 3M, Bank of America and J.P. Morgan, consider 1010data the partner of choice for optimizing company health, mastering consumer touchpoints and digitally transforming operations. 1010data delivers on the promise of Big Data, and we’re just getting started. 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

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Some of the benefits at 1010DATA

HEALTH AND WELLNESS

Be well with healthcare costs covered

SAVINGS AND RETIREMENT

Plan for the future with our 401(k) match

OFFICE

Fuel your day with our healthy stocked kitchen, game rooms, and in office wellness classes