Big data insights that help you deliver a superior customer experience – so you can outperform the competition.
UNLOCK THE POTENTIAL OF YOUR BIG DATA
The rich usage data you collect, as well as your customer interactions across multiple touchpoints, represent a tremendous opportunity for telecommunications companies and multiple service operators (MSOs).
But with high customer expectations and intense competition, basic analytics aren’t enough. Across your organization, you need to deeply understand and act upon the most granular details that can impact your customer.
Optimized Customer Care
Improve the customer experience and reduce operational costs using predictive and preventative insights.
1010edge lets you gain a 360-degree view of your subscribers, so you can better understand their needs, their experience, and how & when to best communicate the value of your offerings. You’ll have the insights you need to maximize lifetime value and increase retention – all while reducing operational expenses.